It’s likely impossible that a business would never encounter information technology (IT) problems. Yes, technology can be beneficial to your business in many different ways, but this can change in the most unexpected times.
Since you’d never know where and when the next IT problem would arise, you must be ready for the forthcoming. Here are the common IT problems you need to know and how to fix them.
1. Lack Of Professional IT Experience
Sometimes, companies don’t have IT professionals to take care of the technical aspect of their business. In such cases, they’d have to hire their own tech expert or outsource IT services to meet their business needs. At other times, there’s a specific technical experience your IT team may lack expertise on. In this case, you can either hire an additional expert to your team or consider outsourcing.
When outsourcing managed IT services, it doesn’t always mean you’d need to reduce the members of your IT department or team. It may simply mean you’re allowing your own IT team to focus their attention on less technical problems that might be overwhelming and difficult for them to handle.
Knowledgeable, experienced, and reliable managed IT service providers like Computers In The City and similar firms can efficiently monitor and assist in web and email hosting, network maintenance, data storage, and server management.
Moreover, they can professionally monitor and work on your most challenging IT problems. They can also free up your staff, allowing the latter to focus on and tackle other essential and new tasks. They would even come up with new plans that can enhance the operations of your business and maintain a healthy IT system.
2. No Action Plan For Mobile Devices
Whether they’re for personal or business, unfortunately mobile devices like tablets and smartphones can create serious management and security challenges. This is particularly true if they hold confidential data and are being used to access the business network. Since many businesses now adopt the work-from-home policy because of the Covid-19 pandemic, having effective mobile device plans is crucial when assessing common IT issues.
As such, it’s important to require all mobile users in your company to set a password to protect their devices and change them regularly. They should also be required to install security applications and ensure their data are encrypted. Doing so will prevent hackers or crooks from stealing critical information, especially when the devices are on a public network. And since mobile devices are portable, you’d also need to establish reporting procedures for stolen and lost devices and relay these to your workers.
3. Poor Or Lack Of Network Security
One of the most important business areas you need to prioritize to keep your operations safe is network security and avoiding IT problems that poor or lack of network security might bring. Even if you only have less than ten employees, having a secure and safe network is imperative for your business.
In terms of attacking employee data and business files, hackers do not discriminate. There are times cybercriminals target small-sized businesses because of their poor security policies. And oftentimes, they find it easier to penetrate small companies by simply making a call to their employees.
As a business owner, no matter how small your business is, cybersecurity is something you need to be hands-on about. Fortunately, there are many cybersecurity practices you can follow to make sure your technology and network devices are secure and safe. Ensure your workers are knowledgeable in security principles. Have a proper system for the maintenance of your passwords. And always make sure your company’s firewall is enabled.
4. Integration Incompatibility
Businesses of any kind need new or up-to-date technology solutions to keep their business operations running smoothly and efficiently. But as they work with new software, sometimes it’s unavoidable to encounter integration compatibility problems.
To avoid this common IT concern in your business, take stock of your existing systems at all times and learn more about the new software you’re considering to use to make sure all platforms and systems would work together correctly.
Another solution you can consider is to develop custom software. This solution can offer many benefits. For example, developers can make platforms based on your unique needs and according to what’s compatible with your existing systems. If you don’t have a software development team in hand, you can work with reliable and experienced outside providers who can create custom software for your specific need.
5. Business Data Accessible To Several Employees
Workers in your company would need to be equipped with the proper tools and devices to do their tasks correctly. However, you don’t have to provide them access to data they don’t need to acquire, such as network information and passwords.
It’d make sense to allow a single worker or team to control all access to the data systems of your business. Then provide employees with information and access to the particular data system that’s only needed for their specific jobs. This is crucial to do to protect confidential company data and prevent data leaks.
6. Use Of Old Technology
It could be bothersome and frustrating to have slow-working and outdated IT systems. It’s even worse when they fail and you don’t have the needed resources and equipment to have them repaired. Or worst, they’re no longer reparable because of how old they are.
To fix these common IT problems, it’s necessary to invest in new technology and implement it. It’s time to start talking with your IT department and discussing new IT plans and the needed budget to buy new IT equipment. Keep in mind that the more modern and updated your IT system is, the fewer IT issues you’d have to deal with now and in the future.
7. Inadequate Power Protection
A power outage, spike, or surge may damage expensive electronic components and lead to the loss of vital business data. This would prove expensive for your company, so you’d need to take the necessary steps to ensure adequate power protection.
For this common problem, consider installing backup battery devices that have inbuilt surge suppression. You also need to make sure their efficiency is being checked by technology experts regularly.
The backup battery devices must be acquired from a reliable seller and should be replaced when needed. For this matter, you can take advantage of IT managed services to help you, just in case the problem persists.
8. Lack Of Inclusive Solutions
The business world moves at a very fast pace. What’s more, it’s quite tempting to apply simple fixes to technical problems in business. Unluckily, applying a temporary solution that doesn’t deal with the cause of a certain problem would only cover the root of the issue. If you encounter the same problems over and over again, it only means you’d need to come up with inclusive solutions. Look for the root of the issue and get rid of the problems by either replacing software or equipment or addressing potential security risks.
To reveal the root of an issue, it’s important to use a key performance indicator and performance metrics. These would create a baseline for why something has transpired and how to stop it from taking place again.
9. Business Data Loss
The danger of data loss is a dilemma that a majority of businesses face. Data loss may take place because of several events, such as human error, equipment malfunction, and cyberattacks. When you have a disaster recovery plan in hand, incorporating the use of a cloud-based data backup is important to avoid data loss.
When you use a reliable cloud service that has layers of security, your business would be able to keep sensitive information and data without the fear of losing them. It’s crucial that your disaster recovery plan consists of IT support contact, cloud services, backup servers, external storage, and a business continuity plan.
10. Cloud Confusion
Often, some businesses encounter cloud confusion. And if you’re going to determine the common pain point, it’s actually multicloud security. When you invest in a cloud-based service, it’s important to ask more about the security level in different platforms. It’s because a multicloud technique would involve managing various security systems. And unluckily, these systems are usually incompatible and inconsistent.
What’s more, when it comes to cloud storage, there’s confusion. In terms of invoicing and usage, some providers don’t offer transparency. When you stay on top of your cloud usage, you’d be able to save resources and time. One more point, the cloud is not a one-size-fits-all thing. So try looking for a cloud model with a custom solution. You’d surely want to invest in a cloud-based service that’d meet your business requirements effectively.
To avoid technology problems, you must learn the most common IT problems within your business premises. The more you know about these problems, the more it’d become easier to control and resolve them. Aside from these mentioned above, there are other IT problems you and your business may encounter along the way. But hopefully you’ve found this post helpful.