In today’s commercial setting, computers and other technologies are a must for businesses to succeed. Even a small business owner may think about outsourcing information technology (IT) services when they have too many users and so many computer systems. For example, if a company’s accounting department needs help, the IT staff may assist with desktops in the office or accounting programs in-house.
If you have a small business and you want to ensure it’s secure, keep your computer systems protected and well maintained. If you’re convinced that outsourcing IT support is the best choice for your business, read below to learn more about it and its benefits.
What Is IT Support?
IT support keeps the computer networks of a company running smoothly and provides technical support services to its clients. An IT support team ensures a business’s computer systems are well maintained and kept up to date through the installation of latest hardware and software. They’re also in charge of configuring, upgrading, monitoring, preserving, and troubleshooting the network used by a business.
Aside from these, IT support solutions also involve the training of users and updating documentation. Their function likewise includes network management, which involves creating policies for assigning, monitoring, and controlling various network devices, such as the following:
- Internal modems
- IP telephones
- Computer management appliances
Along with these, an IT support team is also responsible for the installation and maintenance of network security devices, such as firewalls, intrusion detection, and prevention devices.
Why Is IT Support Important For A Business?
IT support is essential for an enterprise as it ensures its systems and applications are working correctly. If your business isn’t utilizing the latest technologies, it may result in less productive work among your employees. If you’re having this kind of problem with your workers, it may be time to get reliable IT support, like Mustard IT and similar service providers.
IT support also helps ensure your business data are secure. With so many malware being created every day, it’s easy for your business to fall victim to this, which can quickly destroy critical business files and data. It’s thus essential for the future success of your business that you keep your systems protected at all times to avoid such a devastating loss.
It’s also vital to implement effective data management policies. If you have a large amount of customer or team member data, it can often be challenging to keep up with what needs to be done. In many cases, it’s just far too much work to deal with manually organizing information and storing it effectively.
Perhaps the most effective method for storing customer or team member records includes using organized database management systems. These can simplify the process of storing and sorting data for easy access. This is especially important for businesses that employ stringent data security measures. Without having an effective database management system in place, it can be complicated for your business to ensure sensitive information is kept private and safe.
Why Should Small Businesses Outsource IT Support?
Large corporations normally hire and train in-house IT support because of the volume of data they have and the number of computer systems they need to maintain. However, hiring and training in-house IT support professionals may not be the best option for small companies. Here are the reasons why small businesses should consider outsourcing IT support instead.
1. It Helps You Focus On Your Business
One of the benefits of outsourcing IT services is you won’t have to worry about the technical aspect of your business. Outsourcing IT support could lessen the problems you’re thinking of and would allow you to focus your full attention on other areas that can help your business to grow.
On the other hand, if you already have your own IT department, outsourcing would lift the weight off your team’s shoulders, especially if the work required is time-consuming. Since technology is crucial to a business, resolving problems related to it may require lots of time and effort. Surely, this isn’t what you’d want your IT team to focus on.
In a business, every minute is precious, so your workers’ time should be far better used in core areas of your small business than trying to resolve IT issues. If you want to solve IT problems in your business more rapidly, you can simply make a call and rely on outside help.
2. It Helps You Reduce Business Costs
An IT support role requires several skills and knowledge. A professional in tech support must be skilled and knowledgeable in computer science, networking, troubleshooting, and software and hardware installation. They should also be experts in software and hardware maintenance, network administration, hardware and software repair, and many others. Imagine employing workers with all these skills. You’d need to give them competitive salaries, not to mention other benefits and insurance.
When you hire a managed service provider to handle your IT support, you’d enjoy significant cost reduction. The reduced overhead, fewer personnel hours, and other such benefits would allow your IT department to minimize its payroll and pass those savings to other parts of your business. You’d also get a significant cost reduction in recruiting and retaining qualified employees as you won’t have to pay them the full wage or benefits that an in-house team should receive.
3. It Helps Update Your Computer And Network Systems
These days, the IT landscape is rapidly changing environment and technology transforms at disturbing rates. Of course, there’s always that doubt and fear your business isn’t using the newest programs and improving software upgrades as often as you must be.
Since you’re a small business, you probably lack the expertise and experience to add on-site or remote servers or upgrade existing infrastructures. If you don’t use new technologies or update your existing ones, your business may be at risk of running inefficiently. The time it takes to maintain two or more redundant servers or networks may also be too much of a headache for your business. Fortunately, you can rapidly and efficiently complete these tasks, often within minutes, by outsourcing to an IT service provider.
A trustworthy outsourced IT support firm continually adopts the latest technologies and has a range of accreditations and partnerships with leading technology providers. This is what they do to gain advanced intelligence and training, which may in turn bring your business to the next level.
4. It Helps Give Proactive Support And Monitoring
For small businesses that don’t have an IT manager or team, most IT problems are detected and fixed after they happen. Fixing IT issues for your small business can be costly, especially when it involves data and hardware problems. When you outsource IT support services, however, they’d be able to detect possible system issues before they could even create any damage to your system.
Aside from that, scheduling regular checkups with a remote server backup can prevent your business from experiencing some of the more common problems that can occur with a lack of downtime. Being a small business, you may not have the capability to send an engineer to an island somewhere to perform a server backup. It can be expensive and unrealistic to expect someone to dedicate hours to a remote location for your backup needs.
With a remote server backup, every time there’s a potential or small problem with the server, your outsourced IT support representative can go online immediately and fix the issue. Many IT support companies offer 24/7 customer support, so you can contact them anytime to ask questions about your system or if you want something monitored.
5. It Helps Make Your Data Secure
These days, IT security is becoming more and more crucial than before. The rise in cyberattacks means businesses need to become more secure than ever. This is true even for small businesses. In fact, according to a report, 43% of cyberattacks have targeted small companies. This proves the importance of cybersecurity measures, regardless of business size.
However, securing your small business from cyberattacks is quite tricky. The complexity of this problem is growing to the extent some antiviruses are hard to keep up with. According to the same report above, only 14% of small businesses rate their capability to alleviate cyber vulnerabilities, risks, and attacks as effective.
The statistics are pretty alarming, but you’d obtain professional IT security from skilled experts if you outsource your IT support. These experts can help secure your network and protect it from attacks. As mentioned in another report, 46% of businesses experience cyberattacks or computer and system breaches. In these scenarios, IT support companies could recover your business data and restrict the downtime you’d suffer.
Outsourcing IT support through a managed service provider can help your business grow and allow you to handle more complex IT issues quickly, efficiently, and cost-effectively. A top-notch quality managed IT service provider possesses the resources to launch several new projects right away, has years of industry expertise, and offers unfailing access to highly well-trained individuals with technical specialties.
If you decide to give it a try, make sure to choose a reliable service provider and work with a company that can provide proof of positive track records and a roster of satisfied customers. Their experience could certainly offer the peace of mind you need to get started.